Peace of mind comes from knowing that you are working with experienced professionals who are delivering consistently positive results. You are looking for a partner who provides a steady flow of great workers at the best possible price with the lowest possible risk. DCR builds your confidence by focusing on what matters.
From the first day of the program implementation, through the transition process and through the entire lifecycle of your workforce management solution, DCR Workforce will be there. You can count on us to provide the assistance you need, when and where you need it.
Proven Change Management Methodology
DCR combines project management, operational analysis, process redesign, training and communications to ensure a smooth transition, and to then incorporate continuous enhancements to the program. Our methodology is designed to engage all stakeholders, bringing you a truly enterprise-wide program.
Experienced Client Service Team
Client engagements are led by an overall Program Office whose team members bring a wealth of relevant knowledge and prior experience. Each DCR Program Office contains three primary components to ensure strong alignment with your organization at every level:
DCR’s Program Directors have more than 10 years of experience with MSP/VMS programs. All have at least five years of large account experience, and all have demonstrated their abilities by serving as a Program Manager or liaison on one of DCR’s large accounts.
For DCR, the ultimate measure of success is client satisfaction which, of course, results from successfully delivering on all commitment we make to you. Through a formal quality assurance process, we strive for delivery excellence.
DCR brings extensive experience of selecting and managing suppliers on behalf of our clients. We treat our third-party suppliers as business partners, together delivering a best-in-class service to meet your needs. Suppliers are carefully selected so that together they can meet all requirements, regardless of skill or location. We continuously monitor each supplier, providing coaching and assistance to drive higher levels of performance. Currently more than 300 staffing agencies, including 100+ MWBE suppliers, are supporting our clients. If needed, any of these highly qualified firms is available to offer assistance to you.