Services - DCR Workforce

Focusing on What Matters

Peace of mind comes from knowing that you are working with experienced professionals who are delivering consistently positive results. You are looking for a partner who provides a steady flow of great workers at the best possible price with the lowest possible risk. DCR builds your confidence by focusing on what matters.

From the first day of the program implementation, through the transition process and through the entire lifecycle of your workforce management solution, DCR Workforce will be there. You can count on us to provide the assistance you need, when and where you need it.

Proven Change Management Methodology
DCR combines project management, operational analysis, process redesign, training and communications to ensure a smooth transition, and to then incorporate continuous enhancements to the program. Our methodology is designed to engage all stakeholders, bringing you a truly enterprise-wide program.

Experienced Client Service Team
Client engagements are led by an overall Program Office whose team members bring a wealth of relevant knowledge and prior experience. Each DCR Program Office contains three primary components to ensure strong alignment with your organization at every level:

  • Program Management and Governance. The Client Executive, a VP-level member of the DCR Management team, will have overall responsibility for all aspects of program implementation, roll-out and ongoing operations.
  • Implementation and Delivery. An experienced implementation tiger team brings together business and change management specialists, system analysts, trainers and communications experts. Technical resources are backed by Smart Track developers.
  • Ongoing Operations. DCR Programs are led by a Program Manager who serves as the primary client liaison for all day-to-day activities. Program team members may be located at your facilities or in nearby offices, depending on your needs.
  • Ongoing Operations. DCR Programs are led by a Program Manager who serves as the primary client liaison for all day-to-day activities. Program team members may be located at your facilities or in nearby offices, depending on your needs.

DCR’s Program Directors have more than 10 years of experience with MSP/VMS programs. All have at least five years of large account experience, and all have demonstrated their abilities by serving as a Program Manager or liaison on one of DCR’s large accounts.

Delivery Assurance

For DCR, the ultimate measure of success is client satisfaction which, of course, results from successfully delivering on all commitment we make to you. Through a formal quality assurance process, we strive for delivery excellence.

  • The DCR program office acts as an extension of your company, representing your interests in all dealings with suppliers and temporary workers.
  • In keeping with the philosophy “expect what you inspect”, we conduct weekly team reviews, generate monthly program reports, and conduct Quarterly Business Reviews.
  • Economists, employment attorneys and other experts are employed to anticipate and shape the impact of market trends.

An Effective Supply Chain

DCR brings extensive experience of selecting and managing suppliers on behalf of our clients. We treat our third-party suppliers as business partners, together delivering a best-in-class service to meet your needs. Suppliers are carefully selected so that together they can meet all requirements, regardless of skill or location. We continuously monitor each supplier, providing coaching and assistance to drive higher levels of performance. Currently more than 300 staffing agencies, including 100+ MWBE suppliers, are supporting our clients. If needed, any of these highly qualified firms is available to offer assistance to you.